Keywords: Digital servitization
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Journal Articles
Journal of Service Management (2026) 37 (3): 511–532.
Published: 28 April 2026
...Bjørn Ronny Vien; Bård Tronvoll; Rolf Findsrud Purpose The purpose of this study is to understand how manufacturing small and medium-sized enterprises (SMEs) can navigate digital servitization to cocreate value propositions. Design/methodology/approach The present exploratory study interviewed...
Includes: Supplementary data
Journal Articles
Journal of Service Management (2026) 37 (6): 146–175.
Published: 23 April 2026
...Marcus Jensen; Filoumena Zlatanou; Qi Zhang; Benjamin Biesinger; Ghasem Zaefarian; Stephan C. Henneberg Purpose Digital servitization (DS) is transforming value creation and appropriation for manufacturing firms. However, existing research predominantly focuses on dyadic relationships, overlooking...
Includes: Supplementary data
Journal Articles
Journal Articles
Journal Articles
Journal of Service Management (2022) 33 (1): 70–96.
Published: 17 December 2021
... (Hitachi, 2019), General Electric's IoT platform, PredixTM, struggled to meet the initial revenue expectations (Gebauer et al., 2020b). While previous research has shown that IoT platforms go hand-in-hand with the emergent discussion on digital servitization, there are still four...
Journal Articles

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