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Keywords: Digitalization strategy
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (6): 50–77.
Published: 17 March 2026
...Saba Samadi; Tanvir Ahmed; Alastair Euan McCullough; Eva Durán-López; Zsófia Tóth; Nima Heirati Purpose This study conceptualizes how the implementation of digitalization strategy acts as both an enabler and a catalyst for tensions within service ecosystems. It adopts a holistic, multi-actor...
