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Keywords: Disaster
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (6): 1107–1129.
Published: 10 August 2020
...Jörg Finsterwalder; Volker G. Kuppelwieser Purpose This article explores the impact of crises, such as the coronavirus pandemic, on service industries, service customers, and the service research community. It contextualizes pandemics in the realm of disasters and crises, and how they influence...
