Keywords: E‐shopping quality
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Journal Articles
Journal of Service Management (2012) 23 (2): 197–215.
Published: 20 April 2012
...Sejin Ha; Leslie Stoel Purpose The objectives of this paper are to: examine eshopping quality dimensions; explore how eshopping quality factors influence consumer shopping outcomes (e‐shopping satisfaction and e‐shopping intention); and test the moderating effects of consumer experiential e...

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