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Keywords: Emergence
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (2): 227–252.
Published: 31 October 2023
.... Liquification, however, does not affect the relational and institutional nature of service innovation, which is always characterized by (1) the emergence of novel outcomes, (2) distributed governance and (3) symbiotic design. Instead, liquification makes these three characteristics more salient. Originality...
