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Keywords: Emotional empathy
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (3): 421–439.
Published: 04 June 2020
... negatively influences blame attribution and positively influences emotional empathy. Emotional empathy negatively affects coping behaviors. According to this study, blame attribution and emotional empathy do not have any serial mediation effect on the relationship between PFR and coping behaviors. Only...
