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Keywords: Empathetic intelligence
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (3): 433–466.
Published: 29 April 2022
... empathetic intelligence tasks that can be handled better by FLEs. This study, therefore, aims to empirically develop and validate a scale measuring the new so-called empathetic creativity as being creative in practicing and performing empathetically intelligent skills during service encounters. Design...
