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Keywords: Empathic concern
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (3): 563–592.
Published: 19 June 2017
... consumer underdog affection. Under the other-oriented perspective, balance maintenance, top dog antipathy, and empathic concern positively influence underdog affection. The other-oriented factors, especially top dog antipathy and balance maintenance, show stronger effects on commerce underdog affection...
