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Keywords: Empirical study
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (5): 699–723.
Published: 14 October 2014
...@Utoledo.Edu © Emerald Group Publishing Limited 2014 Lean manufacturing Empirical study Performance outcomes Customer service management Customer-oriented performance measures Order winning criteria Strategic customer service orientation Socio-technical system theory Organizational...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2003) 14 (2): 232–244.
Published: 01 May 2003
... Service industries Organizations Empirical study Sweden The widespread interest in using quality management to improve organizational performance started in the manufacturing sector and later spread to service organizations. Quality management can be viewed as an approach to management...
