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Keywords: Employee–AI interaction fluency
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (3): 448–475.
Published: 23 May 2025
.... The objective of this study is to investigate the impacts of employee–AI interaction fluency on in-role and out-of-role employee service performance in different delivery service (smart helmet services vs in-vehicle AI services) contexts. Design/methodology/approach Drawing on mind perception theory...
