...Shuiqing Yang; Yu Guo; Yuangao Chen; Yixiao Li; Shasha Zhou; Hui Jiang Purpose Despite the increasing trend of integrating artificial intelligence (AI) into organizational workforces, there remains a lack of understanding regarding how employee–AI interaction shapes employee service performance...

.... This is surprising, given that service employees are an important determinant of service firms’ success. This article examines the effects of real-time performance feedback on employees’ service performance and investigates both how and under what conditions timely feedback encourages employees’ engagement...