Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-2 of 2
Keywords: Experimental research
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (3): 541–562.
Published: 19 June 2017
... re-use rights only Decision making Qualitative research Service encounter Customer behaviour Experimental research Upselling Consider the following situation: you have recently reserved a room in a hotel of your choice for your upcoming vacation. Given that there was a wide range...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (1): 64–81.
Published: 08 March 2013
... incidents Experimental research Service delivery Satisfaction formation involves a dynamic phenomenon (Bolton, 1998 ; Bolton and Lemon, 1999), especially satisfaction with extended service encounters. That is, single service encounters may last for an extended duration (e.g. several hours...
