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Keywords: Explanations
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (1): 50–74.
Published: 20 December 2024
...Florence Nizette; Wafa Hammedi; Allard C.R. van Riel; Nadia Steils Purpose This study explores how the format of explanations used in artificial intelligence (AI)-based services affects consumer behavior, specifically the effects of explanation detail (low vs high) and consumer control (automatic...
Includes: Supplementary data
