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Keywords: Factor analysis
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2008) 19 (1): 83–110.
Published: 14 March 2008
... and identifies emerging topics. Design/methodology/approach The paper is an empirical analysis of citations and co‐citations from the IJSIM. Network and factor analysis are used to analyse and group the data. The study is unique in performing the analysis at the individual publication level, rather...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2001) 12 (4): 378–412.
Published: 01 October 2001
... has been developed. Data have been collected from executives from banks in a developing economy. The instrument has been empirically tested for unidimensionality, reliability and construct validity using a confirmatory factor analysis approach. A model for TQS has also been proposed, illustrating...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1997) 8 (1): 65–86.
Published: 01 March 1997
... measuring the dimensions of service encounter. © MCB UP Limited 1997 Customers Factor analysis Interaction Personnel Service Service quality Encounters between customers and employees are a critical component of service quality. This is specially true for services characterized...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1991) 2 (2): 38–48.
Published: 01 August 1991
... UP Limited 1991 Cluster analysis Factor analysis Pharmaceutical industry Quality Service Sweden Service quality ...
