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Keywords: Fuzzy logic
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (4): 498–526.
Published: 03 August 2012
..., processes and decisions through the use of fuzzy logic. The paper reviews service management research streams, and takes a deeper look at the concepts of service systems and complex service systems. The paper then proceeds to discuss how systems thinking contributes to service management by proposing...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2008) 19 (2): 252–270.
Published: 25 April 2008
..., 2002 ; Matzler et al., 2004a). 2. The relationship between attribute performance and OCS is asymmetrical. Wei‐Jaw Deng can be contacted at: simond@chu.edu.tw © Emerald Group Publishing Limited 2008 Fuzzy logic Customer services quality Performance measures...
