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Keywords: Guarantees
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2003) 14 (1): 36–58.
Published: 01 March 2003
...Sara Björlin Lidén; Per Skålén Service guarantees have been attributed the benefit of improving the overall service of a service provider. However, little research has been carried out within the area. This article focuses on one aspect of the service guarantee, the effects that service guarantees...
