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Keywords: H-M
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (4): 477–494.
Published: 18 September 2025
...Werner H. Kunz; Laszlo Sajtos; Carlos Flavián Purpose The purpose is to advance the understanding of human-machine (H-M) collaboration in service industries, conceptualizing a framework that structures the research space and proposing a research agenda to guide future studies on optimizing...
Includes: Supplementary data
