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Keywords: Harm
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (5): 867–895.
Published: 22 June 2023
..., conceptualized as an individual's susceptibility to experience state-based harm. Job resources were seen to minimize FLE susceptibility to vulnerability. FLE vulnerability was also observed to significantly strengthen negative outcomes and decrease positive outcomes. Originality/value This research...
