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Keywords: Human resource strategies
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2005) 16 (3): 253–270.
Published: 01 July 2005
... Limited 2005 Consumer satisfaction Human resource strategies Service industries Service delivery Extensive research has helped us better understand the nature of services. Measures of service productivity, termed in the literature as satisfaction or quality, have been extensively...
