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Keywords: Human service triad
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (4): 770–805.
Published: 17 May 2023
...Chelsea Phillips; Rebekah Russell–Bennett; Gaby Odekerken-Schröder; Dominik Mahr; Kate Letheren Purpose The human service triad (i.e. the relationship between the customer, frontline employee (FLE) and managerial employee) experiences a range of well-being challenges when faced...
Includes: Supplementary data
