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Keywords: Impediments
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (2): 202–226.
Published: 18 October 2023
...Jamie Burton; Victoria Mary Story; Judy Zolkiewski; Nazifa Nisha Purpose Digital Service innovation (DSI) plays a fundamental role in the successful transition from product manufacturer or traditional service provider to a provider of digitally-enabled service solutions. Multiple impediments make...
Includes: Supplementary data
