... Individual behaviour Information systems Information services Social networking services (SNSs) have seen rapid diffusion around the world. A recent survey by comScore found that as of October 2011, the SNS usage rate has reached 82 percent of the world's online population and is expected...

... psychology Individual behaviour Emotion‐focused coping strategies Israel The sample for this study was composed of call center employees, whose participation was voluntary. In most cases, participants were recruited using a snowball technique, whereby employees who agreed to participate...

... because consumers have difficulties finding their own way or they might get nervous. How can managers deal with this situation and provide high quality services under conditions of crowding? Marketing Promotional methods Consumer behaviour Individual behaviour © Emerald Group Publishing...

... form an integral part of this process. The implications of this finding are also discussed. © MCB UP Limited 2003 Knowledge transfer Service operations Individual behaviour Many internationally oriented service firms, such as financial service firms, utilities, legal and consulting...

... capacity and willingness of individuals. Technology Service Individual behaviour Customer satisfaction © MCB UP Limited 2002 1. (3) Needs fulfilment: Across a range of industries, computer and telecommunications technology is being increasingly used to enable...