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Keywords: Individual mindfulness
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (3): 311–334.
Published: 11 February 2025
... that enables FLEs to deliver positive moments of truth (MOTs) while ensuring the well-being of all actors involved. Design/methodology/approach This paper uses a conceptual approach rooted in the organizational mindfulness and individual mindfulness literature as the theoretical lens. This is complemented...
