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Keywords: Information resources management
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1995) 6 (5): 16–35.
Published: 01 December 1995
... a reservations call,process a customer in a ticket line and open the door of an aeroplane once it reaches its destination (Crosby, 1985). Customer satisfaction Information resources management Information technology Kaizen Performance measurement Quality control Service industries Service quality...
