... on a multidisciplinary research perspective that integrates concepts, theories and insights from service management and marketing, information systems and platform economics. Findings The paper outlines three platform types – smart data platform, smart product platform and matching platform – as strategic options...

...Huanhuan Cao; Jinhu Jiang; Lih‐Bin Oh; Hao Li; Xiuwu Liao; Zhiwu Chen Purpose The purpose of this paper is to apply Maslow's hierarchy of needs to extend the expectation‐confirmation model of information systems continuance (ECM‐IS) to analyze users' continuance intention of social networking...

...Grafton Whyte; Andy Bytheway States that there is continuing difficulty in achieving success with information systems, particularly in the sense of meeting users’ expectations and offers a fresh examination of those attributes of information systems by which users perceive success and failure...

... are developed and then illustrated through examining the past and potential future of one of the world′s more prominent service innovations, the automated teller. © MCB UP Limited 1990 Finance Financial services Information systems Innovation Models Service industries ...