Keywords: Inter-customer helping
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Journal Articles
Journal of Service Management (2017) 28 (4): 788–806.
Published: 21 August 2017
... research principally focuses on a specific type of CCI, namely, inter-customer helping, and examines its effect on customer satisfaction during service deliveries. To investigate the downside of receiving help from others, the current research examines the relationship between receiving help from other...

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