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Keywords: Interdependence
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (2): 176–207.
Published: 26 April 2022
... collaborations to enhance customer experience. This paper develops a framework to explore the potential of FLE-FLR collaboration through the lens of interdependence in customer service experience and advances research that specifically focuses on employee-robot team development. Design/methodology/approach...
