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Keywords: Interpersonal communications
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (3): 5–13.
Published: 01 August 1994
...,empowerment should be widespread in this sector. Consequently, the TQM philosophy is not inherently incompatible with PSFs. © MCB UP Limited 1994 Expertise Interpersonal communications Management styles Organizational structure Professional service firms Professionals Service Total quality...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (3): 57–68.
Published: 01 August 1994
... variables analysed for three service industries). Thus, an analysis of individual main effects is warranted. © MCB UP Limited 1994 Commitment Customer loyalty Gender Interpersonal communications Relationship marketing Service industries Trust The traditional view of exchange...
