... between Israel’s Arabs and Jews, its impact on customers’ attitudes and behaviors and suggestions for increasing comfort. Findings Israeli Arabs and Jews express various feelings of discomfort when working with each other, and Druze, in service settings. Israeli Jews express higher levels...

... and Somech, 2010): © Emerald Group Publishing Limited 2013 Hospitals Service climate Israel Service behaviors Task interdependence Goal interdependence Health organizations The overall growth of the service economy and increased competition among service providers has forced...

... disengagement, seeking emotional support, and venting negative emotions. Design/methodology/approach Two samples of service workers were recruited from northern Israel in 2007‐2008 (n=178 and n=516), and data were collected using self‐reported questionnaires. Research hypotheses were...