Keywords: Joint workflow
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Journal Articles
Journal of Service Management (2023) 34 (2): 176–207.
Published: 26 April 2022
... of an interdependent relationship – joint goal, joint workflow and joint decision-making authority. It also provides propositions that outline the potential impact of FLERI on customer experience and employee performance, and outline several boundary conditions that could enhance or inhibit those effects. Practical...

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