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Keywords: Justice theory
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (3): 369–387.
Published: 10 June 2014
... to their overall evaluation of the recovery experience. © Emerald Group Publishing Limited 2014 Service recovery Justice theory Co-recovery Customer co-creation Employee initiation Existing studies provide considerable insight into a number of specific aspects of value co-creation. Service...
