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Keywords: Knowledge‐based organizations
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2004) 15 (1): 122–125.
Published: 01 February 2004
...‐based organizations With Reframing Business Richard Normann, Group Chairman of SMG, international consultant, and author of widely recognised books like Management for Growth (1975 and 1977, Wiley), Service Management (2000, 3rd edition, Wiley) or Designing...
