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Keywords: Lean manufacturing
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (5): 699–723.
Published: 14 October 2014
... of this paper is to examine the concept of SCSO in the context of rapidly changing competitive market environments. An organization-wide SCSO can be implemented through lean manufacturing practices to achieve favorable operational and business performances (BPs). Design/methodology/approach – This study...
