...Claude R. Martin, Jr.; David A. Horne; Winnie S. Chan Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focues on the client side of the service encounter. Client productivity – measurement and structure...

...Bo Edvardsson An empirical study of management consultancy in Sweden is presented. It focuses on critical factors in the purchasing process,mainly from the purchaser′s point of view. Purchasing management consultancy is viewed as an interactive process. In many cases, the interplay between...