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Keywords: Management strategy
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (5): 715–726.
Published: 12 October 2010
... ; Oliva and Kallenberg, 2003 ; Gebauer et al., 2005 ; Malleret, 2006). Sabine Biege can be contacted at: sabine.biege@isi.fraunhofer.de © Emerald Group Publishing Limited 2010 Europe Customer service management Manufacturing industries Quantitative methods Management...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2008) 19 (5): 639–661.
Published: 10 October 2008
.... Computer software can be written based on it to handle the complex cases. Chun‐Hsien Liu can be contacted at: yangsh@ms16.hinet.net © Emerald Group Publishing Limited 2008 Mathematical modelling Management strategy Hill et al. (2002) identify four research...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2004) 15 (3): 284–301.
Published: 01 July 2004
.... Management strategy Performance measures Market orientation Brands Innovation © Emerald Group Publishing Limited 2004 A further issue with positional advantage is the need to “unpack” differentiation to consider what forms it may take. In their benchmark paper, Day and Wensley (1988...
