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Keywords: Management techniques
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1992) 3 (3): 62–75.
Published: 01 September 1992
...Rhian Silvestro; Lin Fitzgerald; Robert Johnston; Christopher Voss Over the years manufacturing managers have been unified by their acceptance of certain terminology to describe generic production processes. This has facilitated the sharing of ideas and management techniques and the development...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1990) 1 (1): 15–26.
Published: 01 April 1990
.... A prescription for management is presented to allow use of the transaction model in strategic planning and tactical decision making. © MCB UP Limited 1990 Management techniques Models Quality Service industries ...
