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Keywords: Measurement invariance
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (1): 34–53.
Published: 09 March 2012
.../approach Based on psychometric procedures of scale development, four separate research phases, each one building on the previous, are performed using several samples. Measurement invariance analyses are performed across demographics, industries, and cultures to ascertain the stability of the refined...
