Keywords: Micro-Meso-Macro levels
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Journal Articles
Journal of Service Management (2023) 34 (3): 368–402.
Published: 22 April 2022
... structure and empirically validating the dimensions and micro-meso-macro levels that contribute to SSW. Practical implications The SSW scale is a useful diagnostic tool for assessing levels of well-being across different systems and providing insights that can help develop interventions to improve...
Includes: Supplementary data

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