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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (3): 597–607.
Published: 07 July 2020
... journey incl. failure and recovery Asbjorn and Knut (2018) ; Rosenmayer et al. (2018) ; Kunz et al. (2019) 36 7.50 8 Consumer relationship to innovation Focus on consumer reaction and adoption to new technology including mobile and apps Laukkanen (2016) ; Chang et al...
