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Keywords: Nurses
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2009) 20 (1): 5–32.
Published: 13 March 2009
...Panisa Lanjananda; Paul G. Patterson Purpose Nurses in hospital settings are a primary contact point and the way their behaviors are perceived by patients is a critical determinant of overall patient satisfaction. The purpose of this paper is to empirically test and extend knowledge...
