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Keywords: On-demand services
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2019) 30 (6): 739–765.
Published: 09 October 2019
...Robbert-Jan van der Burg; Kees Ahaus; Hans Wortmann; George B. Huitema Purpose Technological developments and new customer expectations of immediacy have driven businesses to adopt on-demand service models. The purpose of this paper is to study the characteristics of a range of on-demand services...
