...Sabine Benoit (née Moeller); Nicola Bilstein; Jens Hogreve; Christina Sichtmann Purpose – The purpose of this paper is to scrutinize platforms for members to exchange information by information-based online communities (IBOCs, like LinkedIn or Facebook). Because member participation is vital...

... featuring in-depth individual interviews and focus groups with 26 members of the CSN. Findings – The results highlight differences between CSNs and other types of online communities (OCs). Members rely on the company to help them achieve their goals; few count on their CSN peers, with whom...