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Keywords: Operational performance
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Journal Articles
Improving service operations: linking safety culture to hospital performance
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (1): 57–84.
Published: 20 March 2017
... is measured using data from the Agency for Healthcare Research and Quality’s Hospital Survey on Patient Safety Culture. Hospital performance is measured using objective patient safety and operational performance metrics collected by the Centers for Medicare and Medicaid Services (CMS). Control variables were...
