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Keywords: Optimism
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (1): 147–171.
Published: 24 January 2022
... analysis (EFA), confirmatory factor analysis (CFA) and path analysis were conducted to test the relationship between dimensions of digital maturity, dimensions of OR and two consequential variables: organizational performance and employees’ state optimism. Strategic technology investment helps...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (2): 293–320.
Published: 21 September 2021
... advisor's name (i.e., robo-advisor vs. AI-advisor). Findings The results indicated that customers' technological optimism increases, and insecurity decreases, their intention to use robo-advisors. Surprisingly, feelings of technological discomfort positively influenced robo-advisor adoption...
