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Keywords: Organization and methods
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2003) 14 (5): 539–555.
Published: 01 December 2003
... Organization and methods From the literature on internal service, e‐service and e‐procurement we identified three main elements of internal service performance, namely: 1. cost (efficiency and expenditure); 2. process conformance; and 3. internal customer satisfaction. In the e...
