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Keywords: Organizational effectiveness
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (2): 279–302.
Published: 20 April 2012
... mechanisms and their interdependent roles in fostering innovativeness. Co‐operation Innovation Survey Service operations Organizational effectiveness Horizontal management Innovation is a major contributor to firm success in the service industry (Calantone et al., 2002 ; Dilk...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2006) 17 (1): 23–50.
Published: 01 January 2006
... Limited 2006 Organizational effectiveness Service control Job satisfaction Customer‐relations Service industries In service firms, the employees who make direct contact with the customer represent the organization and “produce” the service (Suprenant and Solomon, 1987 ; Zeithaml...
