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Keywords: Organizational tenure
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (1): 125–148.
Published: 11 March 2014
.... In addition, it investigates how emotional exhaustion and organizational pride are formed by job demands and job resources and how gender and organizational tenure moderate the model. Design/methodology/approach – The paper surveyed 252 call center agents and tested the research hypotheses...
