... researchers. © Emerald Group Publishing Limited 2015 Outsourcing Customer service Offshoring Consumer ethnocentrism Offshore outsourcing, also referred to as offshoring, is the practice of domestic businesses contracting with firms beyond their borders to provide services that would...

... service economy. The fast growth of business services coincides with shifts from domestic production toward global outsourcing of services. A new wave of GBS are traded across borders and have emerged as important drivers of growth in the world’s service sector. Research limitations/implications...

... between asset specificity and operation performance and hotel or business performance, moderated by the form of governance (make or buy). Moreover, the relationship between asset specificity and outsourcing in the hotel sector is also examined. The different hotel processes are classified according...

...Joseph H.K. Lai; Francis W.H. Yik; Phil Jones Purpose Building operation and maintenance (O&M) service, which embraces a wide range of specialist trades, has been increasingly outsourced through discrete contracts. This paper aims to study the issues critical to outsourced O&M contracts...

... Outsourcing Service delivery Most firms engaged in manufacturing of advanced, integrated and automated durable industrial products such as production line equipment (e.g. robots), mining industry equipment (e.g. drilling machines), offshore oil production equipment (e.g. compressors and turbines...