...? RQ2. What distinct components under each dimension are unique to online shopping? Consumer behaviour Internet Shopping Electronic commerce Perception Convenience Online shopping Scale development e‐commerce Shopping convenience has been one of the principal motivations...

... in internet shopping for airline reservations, consumers might require risk mitigating strategies at various points in the process besides information search. This prerequisite knowledge is essential for developing comprehensive e‐commerce tactics that reduce consumers' perceptions of risk when making online...

... on perceptions of what is received and what is given”. To conceptualize this construct, two common methods based on structural equation modeling are arrived from empirical studies. The first conceptualization strategy treats perceived value as unidimensional and globally measures overall customer value...

... Employees Control Perception The employee’s control over the work environment has been acknowledged as contributing to motivation and job satisfaction (Furnham, 1992). Two perspectives characterize the research of the antecedents of control in work. The dominant perspective is concerned...

... implementation of internal marketing, service climate and supportive management. Both climate variables are proposed to affect the attitudes and behaviors of employees, and consequently affect customers’ perceptions of employees’ service performance. This study, which combines perceptions from customers...