... perspective on the overall process. Co-creation Co-production Resource integration Systematic literature review Healthcare Outcome Antecedents Management Performance Scholars, policymakers and practitioners increasingly recognize the need to overcome the traditional medical service...

...Professor Nelson Oly Ndubisi and Professor Rajan Nataraajan; B Elango; Jamie R. Wieland Purpose – Understanding the impact of country effect on financial performance is important for service firms as they continue to grow and operate across national borders. The purpose of this paper...

... MCB UP Limited 1999 Many of the teams who reached the finals for the NSQT’s awards make the point that their projects have helped them to make their work better, and this encourages them to look for further opportunities to improve performance. For Britannia Airway’s Wombats, the primary...

...Jeonpyo Noh; James A. Fitzsimmons A study of Korean service firms found that the level of information technology use is significantly related to the performance of the marketing function. Support was lacking only for the categories of “use of outside database” and “networking between mainframe...

... retailer introduces more new formats, tailors offers to targeted groups of customers, researches customers more and, to a large extent, co‐ordinates business activities. However, market‐orientated retailers do not enjoy higher financial performance than retailers with other orientations. Discusses...