... outcomes from a multidimensional and systemic perspective. Less attention has been paid to the relationship among the CC process elements. Co-creation Co-production Resource integration Systematic literature review Healthcare Outcome Antecedents Management Performance...

...Professor Nelson Oly Ndubisi and Professor Rajan Nataraajan; B Elango; Jamie R. Wieland Purpose – Understanding the impact of country effect on financial performance is important for service firms as they continue to grow and operate across national borders. The purpose of this paper...

... to quality improvement. © MCB UP Limited 1999 Teamwork Workplace learning Performance Quality management Kaizen Throughout the UK and in most parts of the world, the importance of continuous improvement in the drive for continued success is well recognized. It is also widely...

...Jeonpyo Noh; James A. Fitzsimmons A study of Korean service firms found that the level of information technology use is significantly related to the performance of the marketing function. Support was lacking only for the categories of “use of outside database” and “networking between mainframe...

... retailer introduces more new formats, tailors offers to targeted groups of customers, researches customers more and, to a large extent, co‐ordinates business activities. However, market‐orientated retailers do not enjoy higher financial performance than retailers with other orientations. Discusses...